SMS

Twilio SMS

Optional - text messaging is built in; connect your own Twilio account to send from your own custom phone number

You don't need this to send texts

SMS is built into RAD Repairs and works out of the box on the platform's shared number. Connect your own Twilio account only if you want messages to come from your own phone number - customers can then save and reply to a number that belongs to your business.

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Connection Mode

Use my own Twilio account

Off = built-in SMS on the platform's shared number (no setup needed). On = messages send through your Twilio account and number below.

Twilio Credentials

From your Twilio console. Credentials are encrypted at rest (AES-256-GCM).

Account SID

Auth Token

Twilio Phone Number

The Twilio number your texts will come from, in E.164 format (e.g. +16025551234).

Auto-SMS Triggers

Ticket creation Auto-send SMS when a ticket is created for an SMS-enabled customer

Worksheet status Daily SMS updates on repair progress (per-location schedule)

Test SMS

Phone number

Webhook URLs

Only needed with your own Twilio account: configure these URLs on your Twilio number so inbound texts and delivery statuses route back here.

Your server base URL

Inbound SMS: Set your server URL above

Status Callback: Set your server URL above