RAD Computers
v1.2
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RMM Policies

📋

No policies yet

Policies let you configure monitoring thresholds, scheduled scripts, and update settings that apply to groups of assets.

Policies

Loading policies...

    👈

    Select a policy

    Choose a policy from the list to view and edit its settings

    Policy Name

    Active
    General
    Monitors
    Setup Scripts
    Recurring Scripts
    Updates
    Comet Backup
    Assignments
    🖥️ Enable Remote Access (ScreenConnect)
    Deploy the ScreenConnect access agent to endpoints with this policy. Requires ScreenConnect configuration in the App Center. Retried automatically every 30 minutes until installed.
    🖥️ Enable Remote Access (RustDesk)
    Deploy RustDesk to endpoints with this policy for remote desktop access. Requires RustDesk configuration in Admin Settings.
    Active
    When disabled, this policy will not apply to any assets

    Enable monitors to receive alerts when conditions are detected. Configure thresholds where applicable.

    📊

    Performance Monitors

    ▼
    High CPU Usage
    Alert when CPU consistently exceeds threshold
    %
    Low Memory
    Alert when available memory falls below threshold
    % free
    Low Disk Space
    Alert when free disk space falls below threshold
    % free
    Offline Detection
    Alert when asset stops checking in
    min
    ⚡

    Stability Monitors

    ▼
    Application Crashes
    Detect application crashes via Event Log (Event IDs 1000, 1001, 1002)
    Blue Screen (BSOD)
    Detect system crashes and unexpected shutdowns (Event IDs 41, 6008, 1001)
    High Uptime Alert
    Alert when system hasn't been rebooted in a while
    days
    🔧

    Hardware Monitors

    ▼
    Device Manager Errors
    Detect driver and device errors (Event IDs 219, 7000, 7001)
    HD SMART Failure
    Detect hard drive SMART warnings and failures (Event IDs 7, 11, 51, 52)
    🔐

    Security Monitors

    ▼
    Firewall Disabled
    Alert when Windows Firewall is turned off (Event IDs 2004, 2010)
    Failed Login Attempts
    Alert on multiple failed login attempts (Event IDs 4625, 4771)
    per hr
    New User Created
    Alert when new local user accounts are created (Event IDs 4720, 4732)
    🛡️

    Windows Defender

    ▼
    Real-time Protection Disabled
    Alert when Windows Defender real-time protection is turned off
    Malware Detected
    Alert when Windows Defender detects malware or threats
    Malware Action Failed
    Alert when Defender fails to quarantine or remove a threat
    Definitions Outdated
    Alert when virus definitions are out of date
    days
    Scan Error
    Alert when a Defender scan fails or encounters an error
    🎯

    Custom Monitors

    ▼

    Watch a specific process, Windows service, event-log ID, or resource threshold on every device with this policy. A match raises an alert and can auto-create a ticket or email you. Saved immediately (no Save Changes needed).

    No custom monitors configured for this policy

      Setup Scripts

      Scripts that run when an asset first receives this policy or based on conditions

      🚀

      No setup scripts configured for this policy

        Recurring Scripts

        Scripts that run on a recurring schedule on all assets with this policy

        📜

        No recurring scripts configured for this policy

          Windows Updates

          Auto-approve Critical Updates
          Automatically approve critical security updates
          Auto-approve Security Updates
          Automatically approve security updates
          Auto Reboot
          Automatically reboot after updates if required

          Set the cloud-backup storage amount for devices governed by this policy. This is applied to the customer's Comet Backup account when the backup client is deployed.

          Comet Backup isn't configured.

          Set up your Comet Server in App Center → Comet Backup before configuring backup storage here.

          ☁️ Cloud Backup
          Set a storage quota for devices under this policy.

          Comet accounts are provisioned per customer, so this quota applies to the customer's whole backup account. Leave the toggle off to keep the account unlimited (or governed by your Comet Server's own policy).

          Assignments

          Where this policy applies. The most specific assignment wins: device > folder > customer. Expand a customer or folder to see the devices it covers.

          🔗

          This policy isn't assigned to anything yet

          Use + Assign Policy to apply it to a customer, a folder, or a single device.

            Assign Policy

            Assigning replaces any policy already applied to that customer, folder, or device.

            Create New Policy

            Add Script to Policy

            Use 1-28 to ensure the day exists in every month.

            Add Setup Script

            Add Custom Monitor

            The Windows service name (not display name). Alerts when the service is stopped or not installed.